Refund Policy

Returns & Refund Eligibility

• We accept returns within 14 days of delivery.
• Items must be unused, unworn, and in their original packaging to qualify for a refund.
• Sale items and custom orders are non-refundable unless defective.

Refund Process

1. Request a Return: Contact us at 📧 [valmingstore199@gmail.com] with your order number and reason for return.
2. Return Authorization: If approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Inspection & Refund: Once we receive your return, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Damaged or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
• We will offer a replacement or full refund, including return shipping costs, if the error is on our part.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account.
• Then, contact your credit card provider—it may take 3-5 business days for the refund to appear.
• If you’ve done this and still haven’t received your refund, please contact us.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us first.

Non-Refundable Items

• Gift cards
• Downloadable digital products
• Final sale or clearance items

Contact Us

For any refund or return inquiries, please reach out to us at:
📧 Email: valmingstore199@gmail.com